Terms of Sales

1 | OBJECT AND SCOPE OF APPLICATION

COCOPARK® is an amusement and leisure park created by Maroc Parc. The present general conditions of sale (GCS) apply in their entirety to all activities and services organized within COCOPARK®.

These provisions aim to govern the contractual relations between the client and MAROC PARC on the occasion of purchasing access tickets to COCOPARK® directly at the park entrance or online at www.coco-park.ma.

The applicable GCS are those in effect on the date of the online purchase validation. The company reserves the right to modify these GCS at any time by publishing a new version on the website.

Any reservation or purchase implies unconditional adherence to these general conditions of sale, which are available at the park’s reception or during an online purchase.

Every visitor is asked to comply with the internal regulations of COCOPARK®; available at www.coco-park.ma.

2 | COMMON CONDITIONS FOR TICKET PURCHASE

1- PRICING

Prices are expressed in Moroccan Dirham, VAT included. Prices are subject to revision at any time. The price of access to COCOPARK® entitles to benefits according to the different formulas offered.

When the pricing conditions are related to the age of children, they are determined on the day of the park visit. Proof may be requested in case of doubt about the child’s age.

2- TICKETING

The access ticket allows all individuals to access a selection of attractions for one day and during public opening hours.

The park offers the following packages:

ADULT RATES

Price: 150 MAD

This package allows obtaining an individual rechargeable card with a minimum recharge of 150 MAD. An entry fee of 30 MAD will be charged at the entrance of the park.

The validity of the card is one month.*

CHILDREN’S RATES:

Price: 50 MAD

This package allows obtaining an individual rechargeable bracelet with a minimum recharge of 50 MAD. An entry fee of 20 MAD will be charged at the entrance of the park.

The bracelet is valid for the day of the purchase.*

*For a visitor to be considered a child, they must be shorter than 1.40 meters and under 12 years old.

PREMIUM PASS

Price: 500 MAD

This package allows obtaining an individual GOLD card rechargeable with a minimum recharge of 500 MAD. An entry fee of 30 MAD will be charged at the entrance of the park.

The validity of the card is 3 months.*

3- TICKET PURCHASE PROCEDURES

To buy a ticket on the park’s website, the Buyer should:

Go to www.coco-park.ma and click on the “Rates and Ticketing” tab.

If the buyer is a new client, they must create an account by providing their email, a password, title, country, name, first name, phone number, and postal address.

1. Select the type and number of tickets desired and follow the instructions mentioned on the Site.
2. Check the order by confirming the purchase and if the buyer wishes to modify their order, they can do so by canceling the procedure.
3. Choose their payment method and finalize the transaction.
4. The buyer receives a confirmation email for their purchase.

4 | ORDER CONFIRMATION

The order is firm and final only when the full price has been collected by the park.

The purchase of one or more tickets at the park entrance must be paid in a single transaction.

The park’s responsibility for online sales cannot be engaged for any inconvenience or damage related to the use of the Internet network, including service interruption, external intrusion, or the presence of computer viruses.

5 | PAYMENT METHODS

For any purchase, the price must be paid in full at the time of ticket purchase. Payment can be made by credit card, cash, or certified checks for any counter order. Any banking fees incurred by the transaction for any reason cannot be borne by COCOPARK®.

6 | MODIFICATION, EXCHANGE, AND REFUND OF TICKETS

Access tickets and E-tickets, as well as ancillary services, are non-refundable, non-exchangeable, and non-modifiable.

Any service not used by the client for reasons not attributable to the park cannot result in any refund.

E-tickets are sent exclusively by email, and their materialization will be made at the park entrance by QR code.

7 | INSURANCE

COCOPARK® has taken out a professional liability insurance contract with an insurance company.

8 | RESPONSIBILITY

COCOPARK® declines all responsibility for any damages of any nature that may affect the effects, objects, or materials brought by clients. The park cannot be held responsible in case of loss, theft, or personal items. Each visitor is responsible for any damage, direct or indirect, they may cause during their presence within COCOPARK®.

The park is solely authorized to determine the operating and maintenance conditions of the park, according to its needs and constraints, and decides on the opening calendar and public opening hours.

The buyer commits to respect the present GCS, all internal rules applicable within the park premises, especially safety and hygiene rules, as well as all instructions regarding courteous and respectful behavior towards staff and other visitors.

In case of non-compliance with all these rules, the company reserves the right to prematurely end the visit. Affected clients cannot claim any refund or compensations.

Individuals who have knowingly caused damage can be banned from accessing the park in the long term.

9 | RIGHT OF WITHDRAWAL

It is important to note that this right of withdrawal does not apply to leisure service provisions. Indeed, once the consumer has used their entry right or started to enjoy the park’s attractions, they can no longer retract.

In case of doubt or questioning, it is recommended to contact the park’s customer service for additional information.

10 | RIGHT TO IMAGE

In the context of the park’s activities, animations, and promotions. Photos taken of visitors and published on any media become the acquisition of COCOPARK®️. Consequently, no person can claim rights to these photos and thereby renounces any recourse against Maroc Parc Company and its subsidiaries.

11 | INFORMATION AND COMPLAINTS

Any request for information or complaints must be addressed to our customer relations service at:

Phone: 05.35.52.14.68

Email: reclamations@coco-park.ma

Website: www.coco-park.ma